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FREQUENTLY ASKED
QUESTIONS
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Do your products contain preservatives or synthetic chemicals?No, our products are completely free from synthetic preservatives, chemicals, and artificial fragrances. We use only pure, naturally sourced ingredients.
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Why is tallow good for your skin?Tallow is an incredibly nourishing and beneficial ingredient for the skin, especially when it’s from grass-fed sources. Here’s why it’s so good: Rich in Vitamins A, D, E, and K: Tallow is packed with these essential fat-soluble vitamins that support skin repair, regeneration, and overall health. Contains Conjugated Linoleic Acid (CLA): CLA is known for its anti-inflammatory properties, helping to calm irritated or sensitive skin and reduce redness. Mimics Skin's Natural Oils: The composition of tallow closely resembles the natural oils (sebum) produced by human skin, making it highly compatible and effective at balancing moisture levels. Deeply Moisturizing: Tallow penetrates deeply into the skin, providing long-lasting hydration without clogging pores. It’s excellent for very dry, cracked, or eczema-prone skin. Promotes Elasticity: The fats in tallow help support the skin’s elasticity, which can aid in preventing and reducing the appearance of fine lines, wrinkles, and stretch marks. Supports Skin Barrier Function: Tallow helps to strengthen the skin’s natural barrier, which is crucial for keeping moisture in and protecting the skin from external pollutants and irritants. High in Omega-3 and Omega-6 Fatty Acids: These essential fatty acids help reduce inflammation and promote healthy skin cell function. Non-comedogenic: Tallow won’t clog your pores, making it suitable even for acne-prone skin, helping to soothe inflammation without contributing to breakouts. Antioxidant-Rich: The naturally occurring antioxidants in tallow help protect the skin from environmental damage caused by free radicals. Soothes Skin Conditions: Tallow is effective for soothing various skin conditions, including eczema, psoriasis, and dermatitis, due to its anti-inflammatory and deeply moisturizing properties. Promotes Healing: The nutrients in tallow help to promote the healing of minor cuts, burns, and skin irritations by supporting skin regeneration and repair. Improves Skin Texture: Regular use of tallow can leave your skin feeling smoother, softer, and more supple. Free from Harsh Chemicals: Unlike many commercial moisturizers that contain synthetic chemicals, tallow is a natural, non-toxic alternative that nourishes skin without harmful additives. With these benefits, tallow is a powerful, natural ingredient that nurtures, protects, and supports the skin’s health, making it a standout ingredient in our Soothing Tallow Balms.
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How should I store Gentle Roots products?To maintain their quality, store our products in a cool, dry place, away from direct sunlight. We package most of our products in amber glass jars, which helps protect the natural formulations from light exposure and extend their shelf life.
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How long do Gentle Roots products last?Since we use natural ingredients without preservatives, our products have a shelf life of approximately 12 months after opening when stored correctly, however please check the PAO date on your product for confirmation.
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Are your products suitable for sensitive skin?Yes, all Gentle Roots products are crafted with sensitive skin in mind, using natural, non-toxic ingredients. However, we recommend performing a patch test before using any new product as although we do not use any synthetic fragrances, the addition of essential oils in some products can be irritating for some peoples skin.
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Can I use your balms on baby eczema or diaper rash?Yes, our Baby-Friendly Nourish Balm is specifically formulated to be safe for sensitive skin and can be used on skin with eczema and diaper rash. The grass-fed tallow, chamomile and calendula work together to nourish and calm irritated skin.
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What are the benefits of a clay detox mask for my skin?Clay detox masks, like our Ultimate Detox Face Mask, help to draw out impurities, unclog pores, reduce inflammation, and leave the skin clearer and brighter. They are especially effective for acne-prone or congested skin and rid your skin of pollutants.
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What should I use for skin issues like dryness or hormonal breakouts?For skin issues such as dryness or breakouts, we recommend using our baby friendly Nourish Balm on your face and body, the Radiance All-Over Body Oil for hydration and a bit of a pamper session and our Ultimate Detox Face Mask to help balance and clear hormonal skin. Every product is made with natural, gentle ingredients to support your skin's healing.
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Do you offer any face cleansers?Yes, some of our products double as gentle face cleansers! Both of our Nourish Balms are effective options for oil cleansing, making them perfect as a first step in your skincare routine. These products dissolve impurities while being incredibly gentle, ideal for all skin types, including sensitive and baby-soft skin. At Gentle Roots, one of our key goals is to create multipurpose products that streamline your routine. We believe in developing versatile, effective products that address more than one concern, helping you simplify your self-care while getting the best results.
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Will the Lavender scented Nourish Balm irritate sensitive skin?While lavender essential oil is generally well-tolerated, we recommend doing a patch test before using the Nourish Balm on sensitive skin. If you’re concerned about irritation, our Baby-Friendly Nourish Balm is a great alternative without essential oils.
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How can I relieve dry, itchy skin during pregnancy?During pregnancy, we recommend our essential oil free Nourish Balm for deeply nourishing and protecting your skin without any added fragrances or even our Radiance Body Oil which is also a great option. Both products help lock in moisture and protect the skin’s barrier, reducing dryness and itchiness.
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What product is best for helping scars and stretch marks?Our Radiance Body Oil or balms, with their nourishing and regenerating ingredients, can help improve the appearance of scars and stretch marks over time. Apply regularly to the affected areas to keep the skin hydrated and promote elasticity.
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What can help my postpartum hair loss?The Ultimate Detox Mask can be beneficial for postpartum hair loss when used as a hair mask. This mask is designed to detoxify the scalp, drawing out impurities and excess buildup that can weigh hair down and hinder healthy growth. Benefits of using the Ultimate Detox Mask as a hair mask include: Cleansing the Scalp: The mask helps remove toxins and impurities, promoting a healthier scalp environment for hair growth. Nourishment: Infused with natural ingredients, the mask provides essential nutrients that can strengthen hair and improve its overall health. Restoring Balance: The detoxifying properties help balance scalp oil production, which can be beneficial during the hormonal fluctuations of the postpartum period. Hydration: It hydrates the hair and scalp, reducing dryness and brittleness, making hair more resilient and less prone to breakage. Improved Shine and Softness: Regular use can enhance the shine and softness of your hair, leaving it looking revitalized and healthy. To use, apply the mask generously to the scalp and hair, leave it on for 30 minutes, then rinse thoroughly and follow with your deep conditioner. This treatment can be a great addition to your hair care routine!
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What is Gentle Roots' approach to natural skincare?At Gentle Roots, we focus on creating pure, natural, and non-toxic products made with the highest quality ingredients. Every product is handmade with care to nourish your skin and promote holistic well-being.
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Which Gentle Roots product is best for nourishing sensitive skin?Our Baby-Friendly Nourish Balm and Unscented Radiance Body Oil are specially formulated for very sensitive skin. They're free from fragrances and crafted with gentle, natural ingredients ideal for all ages.
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Do Gentle Roots products contain any harmful chemicals?No, all Gentle Roots products are free from harmful chemicals like phthalates, parabens, and synthetic fragrances. We pride ourselves on clean, safe, and family-friendly formulations.
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What is the Baby Friendly Nourish Balm made of?Our Nourish Balm is made with natural, skin-loving ingredients like grass-fed tallow, grapeseed oil, calendula, chamomile, and vitamin E. It is free from artificial fragrances and harmful chemicals, perfect for sensitive baby skin.
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Is the Lavender Nourish Balm safe for babies?The lavender scented Nourish Balm contains lavender essential oil and we prefer to recommend it for adults and older children who are not sensitive to essential oils, but not for babies under 12 months due to essential oil sensitivity. We reccomend the Baby Friendly Unscented version for babies and those with ultra sensitive skin.
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How do I use the Baby Friendly Nourish Balm?Gently apply a small amount to dry or irritated skin as needed. It’s ideal for soothing diaper rash, eczema, and dry patches for babies, as well as nourishing skin for the whole family. Both of our Nourish Balms are also effective options for oil cleansing, making them perfect as a first step in your skincare routine. These products dissolve impurities while being incredibly gentle, ideal for all skin types, including sensitive and baby-soft skin. At Gentle Roots, one of our key goals is to create multipurpose products that streamline your routine. We believe in developing versatile, effective products that address more than one concern, helping you simplify your self-care while getting the best results.
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What is the Ultimate Detox Mask for Hair, Body, and Bath?Our Ultimate Detox Mask is a versatile blend that can be used to detoxify the skin, hair, and body, drawing out impurities and leaving you feeling refreshed and revitalised. This all-in-one mask offers a complete detoxifying experience for the whole family, leaving you refreshed from head to toe. We love to use it in a detox bath as a heavy metal detox, it can be a messy affair but the benefits are worth it! For a detox bath add ½ a cup to 1 cup of detox powder to your bathwater. For best results, first mix the powder with a small amount of water to form a paste, then add this paste to your bathwater to prevent lumps forming in the water, then soak in the bath for about 20 minutes. For children, use a smaller amount of powder based on the bathwater level.
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How do I use the Ultimate Detox Face Mask?Apply a thick layer of the paste to your face using our facial mask brush found here. Leave the mask on for about 10 minutes, or until it dries. Gently wash it off with warm water and a soft washcloth. Follow with your regular moisturizer. Those with oily or acne-prone skin may benefit from using the mask 2-3 times per week. For those with dry or sensitive skin, it is recommended to use the product once a week or less to prevent over-drying. Tip: A mild tingling sensation as the mask dries is completely normal. This is due to the osmotic action of the clay working to draw out impurities and revitalise the skin. Enjoy the process as the mask works its magic!
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Can the Ultimate Detox Mask be used on sensitive skin?Yes, our detox mask is suitable for all skin types, including sensitive skin. However, like all products we recommend doing a patch test first, especially for those with very reactive skin.
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What is the Radiance All-Over Body Oil used for?This luxurious oil is infused with calendula petals and the scented version contains ylang ylang and sweet orange essential oil. It is a blend of non-comedogenic oils and is designed to lock in moisture, protect the skin barrier, and give a radiant glow. Ideal for use all over the body.
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When should I start using the Perineum Massage Oil?You can start using our Perineum Massage Oil from week 34 of your pregnancy. It helps to prepare the perineal area for childbirth, promoting flexibility and reducing the chance of tearing. Note: Before starting perineal massages, it is recommended to consult your doctor or midwife for personalised advice on when to begin and how frequently to perform the massage.
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How do I use the Perineum Massage Oil?Gently massage a small amount of oil into the perineal area 3-4 times a week. It is made with safe, natural ingredients to support this sensitive part of your body.
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How do I remove makeup or cleanse my face using Gentle Roots products?Some of our products double as gentle face cleansers! Both of our Nourish Balms are effective options for oil cleansing, making them perfect as a first step in your skincare routine. These products dissolve impurities while being incredibly gentle, ideal for all skin types, including sensitive and baby-soft skin. To use as a first oil cleanser, simply massage a small amount onto dry skin, focusing on areas with makeup or buildup. Rinse with warm water or wipe clean with a damp cloth to reveal soft, refreshed skin. This method effectively removes makeup, sunscreen, and impurities while maintaining skin's natural moisture balance. For a deeper cleanse, our Ultimate Detox Face Mask is a fantastic option. This mask not only draws out excess oils and impurities but also helps to combat breakouts and leave your skin feeling thoroughly purified and refreshed. Incorporating this into your routine 1-2 times a week can enhance your skin’s clarity and overall health. At Gentle Roots, one of our key goals is to create multipurpose products that streamline your routine. We believe in developing versatile, effective products that address more than one concern, helping you simplify your self-care while getting the best results.
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How do I use the Ultimate Detox Mask in a bath?Fill your bathtub with hot water and add ½ cup to 1 cup of detox powder. Use hot water to open up your pores and stimulate the lymph system, enhancing the detoxification process. (For best results first mix the powder with a small amount of water to form a paste, then add this paste to your bathwater to prevent lumps forming in the water). Soak in the bath for about 20 minutes. This will help to detoxify your skin and body, drawing out heavy metals and toxins, leaving you feeling refreshed. It can get a little messy and isn’t the most glamorous affair, but trust us—the benefits are well worth it!
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What are the benefits of a clay detox bath?A clay detox bath helps to remove heavy metals and environmental toxins from the skin, while also soothing inflammation and boosting circulation. It’s an excellent way to promote overall skin health.
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Can children use the Ultimate Detox Mask in the bath?Yes, the Ultimate Detox Mask is gentle enough for children to use in the bath. We recommend a smaller amount for young ones and a shorter bath times. As with all baths, do not leave children unnatended.
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What is the shipping cost?We charge a flat shipping fee of £3.99 for all UK orders. Shipping is free for orders over £39.
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How long does it take for my order to arrive?Orders are typically delivered within 3-5 business days. During busy periods, this may take a little longer.
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Where do you deliver?Currently, we only ship to the United Kingdom.
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Can I track my order?Yes! Once your order has been dispatched, you will receive an email with a tracking number.
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Do you accept returns?We accept returns on unopened parcels in their original packaging within 14 days of delivery. Due to hygiene and safety, we cannot accept opened products.
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Can I return an opened product?Unfortunately, we cannot accept returns on products that have been opened, tested, or used due to hygiene and safety standards.
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How do I return an item?To initiate a return, please email us at hello@gentleroots.uk within 14 days of receiving your order. The product must be returned in its original, unopened packaging.
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Who covers return shipping?You are responsible for return shipping costs unless the item arrived damaged.
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How long will my refund take?Once your return is received and inspected, your refund will be processed within 14 business days to your original payment method.
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What should I do if my order arrives damaged?Please email us at hello@gentleroots.uk within 48 hours, including photos of the damaged product and packaging. We will investigate and resolve the issue as quickly as possible.
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How can I track my order or inquire about shipping?You can track your order through the shipping confirmation email you received. For further questions, feel free to contact us at hello@gentleroots.uk or use our contact form.
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