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TERMS AND CONDITIONS

 

Welcome to Gentle Roots!

These Terms and Conditions ("Terms") govern your use of the Gentle Roots website ("Website") and your purchase of products from Gentle Roots ("Products"). By accessing or using our Website, you agree to these Terms. If you do not agree, please do not use the Website.

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1. General Information

Company Details: Gentle Roots is operated by Gentle Roots ("we," "us," or "our"). Our registered address is 37, Coventry, Cv2 5nl.

Contact Information:

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2. Eligibility

You must be at least 18 years old to purchase Products from our Website. By using the Website, you confirm that you meet this age requirement.

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3. Product Information

  1. Allergy Disclaimer: All Products are clearly labeled with ingredients on both packaging and the Website. Customers are responsible for checking the ingredients and performing a patch test before use. Gentle Roots is not liable for allergic reactions or misuse of Products.

  2. Hygiene Policy: For safety and quality reasons, we do not accept returns of opened Products.

  3. Product Availability: Product availability is subject to change without notice. Gentle Roots reserves the right to discontinue any Product at any time.

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4. Ordering and Payments

  1. Order Confirmation: Once your order is placed, you will receive a confirmation email. This email does not guarantee Product availability.

  2. Pricing: All prices are in GBP and include VAT unless otherwise stated. Shipping costs will be added at checkout.

  3. Payment Methods: Payments can be made via the website and paypal. We use secure payment gateways to process your payments.

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5. Subscription Services

  1. Cancellations: Customers may cancel subscriptions at any time. 

  2. Recurring Billing: By subscribing, you authorize Gentle Roots to charge your selected payment method on a recurring basis. Billing dates will be provided during subscription setup.

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6. Shipping and Delivery

  1. Shipping Times: We aim to dispatch orders within 3-5 business days. Delivery times may vary.

  2. Shipping Costs: Customers are responsible for shipping costs, unless otherwise stated during promotions.

  3. Lost or Damaged Items: If your order arrives damaged, contact us within 48 hours with photographic evidence to arrange for a refund or replacement. Missing items require photos of the package and contents.

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7. Returns and Refunds

  1. Returns Policy: Returns are only accepted for unopened parcels in original packaging within 14 days of receipt. See our full Returns Policy.

  2. Refunds: Refunds are processed within 14 business days of receiving eligible returned items.

  3. Damaged or Faulty Items: Contact us within 48 hours of receipt. See Section 6.3 for further details.

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8. User Reviews and Content

  1. Submission of Reviews: By submitting reviews or content, you grant Gentle Roots the right to use, modify, and display this content for marketing purposes.

  2. Content Moderation: We reserve the right to remove reviews that are inappropriate, misleading, or violate these Terms.

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9. Website Use

  1. Prohibited Activities: You agree not to misuse the Website by engaging in fraud, unauthorized account access, or other prohibited actions.

  2. Website Updates: We reserve the right to modify or discontinue the Website at any time.

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10. Limitation of Liability

Gentle Roots is not liable for:

  • Any damages resulting from misuse of the Website or Products.

  • Allergic reactions or adverse effects from improper use.

  • Delays or failures caused by force majeure events, such as natural disasters or supply chain disruptions.

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11. Privacy and Data Protection

  1. GDPR Compliance: Gentle Roots complies with the General Data Protection Regulation (GDPR). For details, see our Privacy Policy.

  2. Customer Data: By using the Website, you consent to our collection and use of data as outlined in the Privacy Policy.

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12. Indemnification

You agree to indemnify and hold Gentle Roots harmless against any claims, losses, or damages resulting from your misuse of the Website or Products.

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13. Changes to Terms

We reserve the right to update these Terms at any time. Customers will be notified of significant changes via email or Website notifications.

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14. Governing Law

These Terms are governed by the laws of the United Kingdom.

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15. Contact Us

For questions or concerns, please email us at hello@gentleroots.uk or use the contact form on our Website.

By using the Website, you agree to these Terms and Conditions. Thank you for supporting Gentle Roots!

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